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Terms & Conditions
Advance Payments Policy :
Once
you have been contracted with the services, we request you to pay some
advance payment (approx 5%-10% of total tour cost, Depends on your tour
selection and time you visiting INDIA). The advance payment advised to
you is decided based on the services that we have to offer and the
number of days left for the commencement of the services. Before your
departure from your country you can pay the balance payment or upon
arrival at India.
For special train journeys and for hotel or resorts reservations during
the peak season (X-Mas / New Year / Conference) full payment is
required.
Mode of Payment Policy:
A flexible mode of payment Offered by INDIA AVAILABLE, You can send
advance payment to our bank through the Wire Transfer or through mail
Authorization through Visa / Master / American Express Credit Card. The
balance payment can be made on arrival at India through Travelers Cheque
/ Master Credit Card / Visa Credit Card / American Express Credit Card
and Currency Notes. However for all payment that is done through credit
card the nominal bank charges would be applicable over & above the total
amount as selection of Itenary or services.
Cancellation / No Show / Early Departure
Policy :
We request you to inform us in written for any cancellation.. We would
try our best to reduce the cancellation charges however as a general
policy the cancellation charges would be as follows.
-
60
days Before your scheduled arrival : 5% of the Tour /Services /
Total cost
-
45
days Before your scheduled arrival - 10% of the Tour /Services /
Total cost
-
44
days to 15 days Before your scheduled arrival - 20% of the Tour
/Services / Total cost
-
14
days to 07 days Before your scheduled arrival - 30% of the Tour
/Services / Total cost
-
06
days to 72 hours Before your scheduled arrival - 50% of the Tour
/Services / Total cost
-
Less
than 72 hours or no show - NO REFUND.
All hotels in India insist on one months' clear notice for cancellation
on substantial reduction in Group bookings.
For bigger movements like charters etc the notice period for
cancellation is correspondingly more.
Group booking cancellations
less than one
month’s clear notice are subject to 01 night minimum cancellation
charges for each hotel bookings.
Categorised Explanation for Cancellation
Procedure
No refunds for no show or early checkouts.
(For Hotel or Guest House)
For Group Bookings
-
In
case of cancellation 15 days before Check-in dates/time-No
detention.
-
In
case of cancellation 14 days to 3 days prior Check-in date/time
(12 Noon)- 50% detention.
-
Incase of cancellation within 72 hours prior Check-in time (12
noon)- 100% detention.
For Individual Bookings
-
In
case of cancellation to 72 hrs. Before your scheduled check-in
date/time (12 Noon) - NO detention.
-
In
case of cancellation 48 hrs. Before your scheduled check-in
date/time (12 Noon) - One night charge including taxes.
-
Incase of cancellation within 48 hours Before your scheduled
Check-in time (12Noon) - 100% detention.
No refunds for any show or early checkouts.
In case of cancellations, we reserve the right to charge US $ 10 to US $
200 as handling fees to defray the expenses already incurred on
communications etc.
However cancellation for the Palace on Wheels, Golden Chariot, Deccan
Odyssey, Royal Orient etc. and peak season bookings (from 20th Dec to
10th Jan) cancellation policy would be advised at the time of
reservation.
After commencement of the tour if you cancel due to some reason, we
would try our best for the refund from the hoteliers and airlines and
the same would be advised to you. INDIA
AVAILABLE do not bear any
responsibility of the refund for the hotels, chartered transportation
and any other services that have been unused after the commencement of
the tour.
Refund Policy :
We will always expedite the process of the refund payment. It may take 2
to 4 weeks for our bank to refund the payment. For all refund payments
to Bank Account and Credit Card the bank charges would be applicable and
the same would be debited from the payment that is refunded as per our
cancellation policy described above.
Liabilities &
Limitations Policy :
INDIA AVAILABLE,
while undertaking tours, transportation, hotel accommodation and other
services only acts as an agent on the clear understanding that it shall
not be, in any way, responsible or liable for any accident, damages,
loss, delay or inconvenience caused in connection with the travel
facilities arranged by the company, its employees or agents. All
bookings are accepted and executed with utmost care, yet no
responsibility is undertaken for any change or deviation on account of
factors beyond our control.
INDIA AVAILABLE
reserves the right to modify any arrangements required by and made on
behalf of clients and to cancel the same without prior notice.
On the contracted tours / service cost if there are any hikes by the
Government of India for the guide charges, fuel cost, entrance fees of
the museum, monuments and service tax than the same would be paid by the
guest.
INDIA AVAILABLE
acts as agent for the airlines, railways, transporters, contractors and
hotels. All exchange orders, contracts, tickets and receipts are issued
by us in lieu of the terms and conditions and according to the services
provided by the above.
The itineraries that are provided to the guests are basically our sample
itineraries intending to give you an outline of the trip schedules that
are offered by us. Certain factors like weather, the physical ability of
the guest and the road condition etc renders us to make some changes in
the schedule either before the tour or while you are on the trail
itself. Thus, the right of changing the schedule is exclusively
determined by us keeping in mind the safety, comfort and the well being
of the guest.
We charge you
as per the prevailing rates in the market and the rates are also
negotiated by us with the hotels, airlines and all our other clients.
Airlines and hotels retain the right of modifying the rates without
giving us prior notice. In this case INDIA
AVAILABLE holds the right to
charge the rate as per the modified rates that is done by the airlines
and the hotels. The hotel booking are always done according to the usual
check in and check out procedure and time of the hotel which is
mentioned in our itinerary and any changes would be notified by us in
the itinerary also.
If there are any delay or alteration in the program or in the expenses
that has to be incurred due to certain conditions like the natural
hazards, accident, flight cancellations, weather, sickness, political
closures, breakdown of machinery, breakdown of transport or due to any
problematic incidents, INDIA AVAILABLE
would not be responsible for it either directly or indirectly.
Participants are requested to take care of all their belongings and if
there is any loss, injury or damage to any person, property connected to
the accommodation, transportation and other service that is rendered by
us that are caused directly or indirectly by factors like accidents,
natural calamities, breakdowns, wars, thefts, civil disturbances,
strikes, epidemics, and any other unexpected causes that are beyond our
control, we shall not be responsible for it because we have no insurance
policy that can borne the expenses of accidents, loss caused by sickness
and theft etc.
Hence, we
request our guests to seek such insurance policy in their hometown
itself so that they can enjoy a comfortable and tension free trip with
us. We also expect you to take care of all your personal belongings as
any loss related to baggage and personal property would be borne by you.
Arrival and Departure
Policy
Check-In - 1200 Hours
Early arrival is subject to availability. For guaranteed early check-in,
reservation needs to be made starting from the previous night.
Check - Out - 1200 Hours
Later check-outs are available on request and subject to availability /
Payment
-
Children accommodation :
-
Allowed Maximum children/per room :
-
Free
complimentary accommodation for one child per room without extra
bed) for age upto 5 years.
-
Children of age 6 year or above (At the time of travel) will be
charged as extra pax.
Inclusion
-
All
accommodation on twin sharing basis. (be specific about
single staying if Required)
-
Breakfast every day.
-
Tour/City Assistance
-
Train
fare as per the itinerary.
-
Fuel,
All taxes, Parking fees Etc
-
Assistance of Our Representative during Transfer from Airport ,
Railway Station to Hotel sightseeing and long run.
-
Elephant ride, boat cruise, camel ride as per the itinerary
Selection.
-
During Outstation tours, Interstate Taxes, fuel, overnight
charges for the Car / Van
Remarks
Any expenses of a personal nature. Such as drinks, telephone calls.
Laundry. Camera/video camera fees. Gratuities. Meals (other than
specified) etc. Please note that whilst on holiday.
If you require any variation to the agreed itinerary. Which in turn
incurs extra costs? These costs must be paid for locally
Please note: Visits to wildlife parks will be at clients own risk. The
jeeps available are very basic with basic insurance cover (not
comprehensive as in the case of your car, which will be used on your
tour.
Rates are applicable for a minimum of two (2) persons traveling at one
time
Rates subject to change without notice.
All Rates Printed in This Handbook are Subject to Following Terms and
Conditions :-
RATES
a) All rates quoted are nett in US Dollars and confidential.
b) Based on tariffs of the Hoteliers and Transporters with effect from
October 2009.
c) Subject to change in case the Hoteliers/Transporters revise their
tariffs at a later date.
d) All hotels and transport rates quoted in the Tariff include the
applicable Government/Local Taxes as of October' 2009 Any other tax if
levied by the authorities at a later date, will be payable extra.
TRANSPORT RATES
a) Car transportation rates are based on large and medium cars. In
India, a maximum of 3 pax, a guide and chauffer are permitted to travel
per car.
b) All transportation rates are based on non-airconditioned vehicles.
There is a 50% supplement for airconditioned cars/coaches at all places
where available (except in Mumbai and Chennai where it is approximately
150%.)
c) Rates for transfers include assistance by our representatives and
porterage at the airport.
d) Cars and coaches owned by private entrepreneurs provide Insurance
covers only in Indian rupees according to Indian regulations. The
vehicles of State Governments such as Jammu & Kashmir Government used on
Srinagar-Leh-Srinagar route are not insured.
All bookings are accepted subject to the acceptance of these conditions.
SIGHTSEEING AND EXCURSION RATES
a) Rates for sightseeing and excursions include entrance fee and charges
for local English speaking guides. Entrance fees to some of the heritage
monument coming under archeological Survey of India, payable in US
Dollar or equivalent Indian Rupees will be payable extra.
b) All sightseeing and excursions originate from hotels. For tours
originating from other places, additional transportation cost will have
to be included.
HOTEL RATES
a) Rates are generally revised every year w.e.f. October. Rates
mentioned in this tariff are valid upto September 2009, unless specified
otherwise.
b) Hotel rates quoted are on the basis of the maximum rate in each grade
and include service charges and local taxes.
c) Most hotels offer complimentary accommodation to 1 bonafide Tour
leader of a group consisting of at least 15 paying persons.
d) The check-in/check-out time in hotels in India is 1200 noon. Visitors
arriving earlier and requiring immediate occupancy or departing late
will have to pay charges for an additional day.
e) European Plan rates represent room charges only.
ESCORTS
Escort services are not included for excursions outside the base
station.
If required, the daily remuneration would be US Dollars $65 per day +
all expenses, hotel accommodation, meals etc.
MISCELLANEOUS EXPENSES
Cost of cables, telexes and long distance telephones calls, if necessary
for urgent confirmation, are chargeable to clients directly.
FLIGHT RESERVATIONS
Indian Airlines now has computerised reservation centre at almost all
cities and they are linked to the Central Space Control at Delhi. The
facility has made easy to request for all domestic sectors through the
initial carrier or directly with Indian airlines Delhi. Indian Airlines
need complete passenger list 21 days in advance and the complete
ticketing details 15 days prior to the first travel date, failing which
the bookings are released automatically.
PAYMENTS
All payments should be made in Foreign Exchange.
Full payment should be made in advance either by bank drafts drawn in
favor of INDIA Available ,JODHPUR
Under advise to us at least 30 days prior to the arrival of the groups
and 15 days prior to the arrival of the FITs.
GENERAL INFORMATION'S
VISA
All foreign tourists visiting India must be in possession of valid
Passport and Visa.
An Indian Visa is readily available from your nearest Indian Consulate.
In countries where there is no Indian Diplomatic mission, normally the
British Consulate will issue the Visa. Please ensure that you obtain the
MULTIPLE ENTRY TOURIST VISA since this simplifies the procedure for
visiting neighboring countries like Nepal and Sri Lanka.
Indians holding foreign citizenship and foreign passports would also
have to obtain Visa before entering India.
TRANSIT VISA
The Government has introduced the facility of providing Transit Visa for
a maximum period of 72 hours for those passengers transiting through
India and holding a confirmed booking for the onward travel.
CUSTOMS
Indian Customs are courteous to people with Tourist Visa/Card and though
the rules and regulations may vary from time to time, generally the free
allowance includes all your personal belongings.
CURRENCY
There is no restriction on import of foreign currency into India
provided it is declared at the time of entry. The amount declared on
entry can be taken out. Import and export of Indian currency is illegal.
HEALTH
Yellow fever certificate is required from persons arriving from epidemic
areas.
LIQUOR PERMIT
All India Liquor permits are issued by the Indian Visa issuing
authorities and the Government of India Tourist Offices. We strongly
recommend that while obtaining Visas, please also obtain All India
Liquor Permits before arriving into India. This permit will enable you
to buy alcoholic drinks in the dry states in India such as Gujarat.
SPECIAL PERMIT
Tourists visiting restricted areas in India like Sikkim, Laccadives and
certain parts of Assam etc will require special entry permits from the
Government of India.
Special permits are also required from the Government of India and
Bhutan mission for visiting Bhutan.
Applications for such permits should be sent to us at least 6 to 8 weeks
before the arrival so that we can approach the authorities for
processing and issuing such permits.
CLOTHINGS
Woolens are required while visiting the Northern and Eastern parts of
India during the winter months i.e. OCT to FEB. Tropical and cottons
will be sufficient throughout the year for rest of India.
ABBREVIATIONS
-
EP : European Plan (Room Only)
-
ABF
: American Breakfast
-
CP
: Continental Plan (Room +Breakfast)
-
MAP
: Modified
American Plan (Room + American Breakfast + Either Lunch or
Dinner)
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AP
: American Plan (Room + American Breakfast + Lunch + Dinner)
All disputes are subjected to Jodhpur Jurisdiction only.
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